Shipping Policy

Last updated: October 1, 2026

This Shipping Policy explains how our products are delivered. All of our products are digital, so no physical items are shipped.

1. Merchant identification

Novarel Marketing Ltd
Company Number: 17489921
Registered Office: Office 1936, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Email: admin@novarel.site
Phone: +44 7537 172397

The company is incorporated as a private limited company under the Companies Act 2006 and is limited by shares.

2. Nature of our products

We sell digital products only, including downloadable guides, ebooks, educational materials, playbooks, templates, and other digital resources.

There are no physical products, physical shipments, or shipping carriers involved in the delivery of our products.

3. Delivery of digital products

Digital products are delivered electronically after a successful purchase.

Depending on the product and the purchasing process, the customer may receive access through:

• A download link provided after checkout;
• An email containing the digital product or access instructions; or
• A customer-access area or other electronic delivery method made available by us.

Customers should ensure that the email address provided during checkout is accurate and accessible.

4. Delivery times

Because our products are digital, there are no physical shipping times.

In most cases, access to the purchased digital product is provided shortly after payment has been successfully processed.

Delivery may occasionally be delayed due to payment processing, technical issues, email delivery problems, or other circumstances outside our reasonable control.

5. Download and access issues

If you have completed a purchase but have not received your digital product or access instructions, please first check your spam, junk, promotions, or other filtered email folders.

If you still cannot locate your purchase, contact us at admin@novarel.site and include the email address used for your purchase and, where available, your order or transaction details.

We will review the issue and assist you with obtaining access to your purchased digital product.

6. Technical requirements

Customers are responsible for having a suitable device, internet connection, software, and email account required to receive, download, open, or use the purchased digital products.

We recommend ensuring that your device and relevant software support the file format of the product before attempting to access it.

7. No physical shipping

No physical goods will be delivered to a postal address.

Accordingly, customers will not receive a physical package, tracking number, or delivery notification from a postal or courier service.

8. Incorrect email address

If an incorrect email address is provided during checkout and this prevents delivery of the digital product, please contact us as soon as possible at admin@novarel.site.

We may request information necessary to verify the purchase before providing access to the digital product.

9. Customer support

If you experience any issue receiving or accessing a purchased digital product, please contact:

Novarel Marketing Ltd
Email: admin@novarel.site
Phone: +44 7537 172397

We will make reasonable efforts to assist with delivery and access issues.

10. Policy updates

We may update this Shipping Policy from time to time to reflect changes to our products, delivery methods, or business practices.

Any updated version will be published on this website with the corresponding “Last updated” date.

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