Refund Policy

Last updated: October 1, 2026

This Refund Policy explains the circumstances under which refunds may be requested for products purchased from Novarel Marketing Ltd. As all of our products are delivered digitally, this policy applies specifically to digital products and services.

1. Merchant identification

Novarel Marketing Ltd
Company Number: 17489921
Registered Office: Office 1936, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Email: admin@novarel.site
Phone: +44 7537 172397

Novarel Marketing Ltd is a private limited company incorporated under the Companies Act 2006 and limited by shares.

2. Digital products

Our products are digital products, including downloadable guides, ebooks, educational materials, playbooks, templates, and other digital resources.

Because no physical products are shipped, refunds relate to the purchase and delivery of digital products.

3. Refund requests

If you believe there is a problem with a digital product you purchased, please contact us at admin@novarel.site as soon as possible.

When contacting us, please provide:

• The email address used to make the purchase;
• Your order or transaction details, where available;
• A description of the issue you are experiencing; and
• Any relevant information that may help us review your request.

Each request will be reviewed based on the circumstances of the purchase and the applicable consumer rights.

4. Digital product access issues

If you have paid for a product but cannot access or download it because of a technical or delivery problem, please contact us before requesting a refund.

We will make reasonable efforts to resolve the issue and provide access to the product you purchased.

5. Duplicate purchases

If you accidentally purchase the same digital product more than once, please contact us at admin@novarel.site.

After verifying the duplicate transaction, we may provide an appropriate resolution for the duplicate purchase.

6. Refund eligibility

Refunds may be considered where a digital product has not been properly delivered, cannot reasonably be accessed due to an issue on our side, or where a refund is otherwise required by applicable law.

Nothing in this Refund Policy is intended to limit or exclude any mandatory consumer rights that apply to your purchase.

7. Digital content and cancellation rights

Where applicable law provides consumers with a right to cancel a contract for digital content, that right may be affected where the supply of the digital content has begun with the consumer's prior express consent and acknowledgement that they may lose their cancellation right once supply begins.

Any legally required notices or consent requests will be presented during the purchasing process where applicable.

8. Processing of approved refunds

Where a refund is approved, it will normally be returned using the original payment method used for the purchase, unless otherwise required or agreed.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

9. Non-refundable circumstances

To the extent permitted by applicable law, a refund may not be available simply because a customer has changed their mind after receiving and accessing the digital product.

This does not affect any statutory consumer rights that cannot legally be excluded or restricted.

10. Contact us

For questions regarding refunds, cancellations, or problems with a digital purchase, please contact:

Novarel Marketing Ltd
Email: admin@novarel.site
Phone: +44 7537 172397

11. Policy updates

We may update this Refund Policy from time to time to reflect changes to our products, services, legal requirements, or business practices.

Any updated version will be published on this website with the corresponding “Last updated” date.